We recognise and value the importance of protecting your privacy. This policy has been produced by Australian Affordable Housing Securities Limited ACN 605 381 137, and its related entities, including Australian Residential Investment Fund ARSN 135 720 335 (together and separately, AAHS, us, we, our) to provide you with information about how we manage your personal information.
As a financial services organisation, we are subject to certain legislative and regulatory requirements for AAHS to obtain and hold detailed information, which personally identifies you and/or contains information or an opinion about your identity (“personal information”). Personal Information that we collect and hold may include your current (and historic if relevant) full name, contact details, date of birth, bank account details, ‘sensitive’ personal information such as your tax file number (TFN) in accordance with the Income Tax Assessment Act 1936 (Cth), details about your transactions with us, your credit related information, supporting evidence that we have used to assess your application for our products or services, identification information, and information about your inquiries with us.
We will usually only collect your personal information directly from you, unless you have authorised a third party to provide that information to us. We will only collect, maintain and use personal information about you if it is necessary for us to adequately provide the services you have requested. Usually we will collect information through an application, enquiry or as we provide you with services throughout the course of our relationship with you.
You are not required to provide your personal information, however, without your personal information, we may be unable to provide you with products or services, or discuss your account.
We may collect your personal information, where it is necessary for us to do so, for the following purposes:
1. responding to your queries;
2. arranging and/or providing financial products and services to you, including assessing applications for finance;
3. establishing, managing, administering, evaluating and improving our products or services, including credit scoring, securitisation, portfolio analysis, research, planning, service development, security and risk management;
4. identifying you and investigating and protecting against fraud and unlawful activity;
5. complying with laws which apply to us (including counter-terrorism financing and anti-money laundering laws), assisting regulatory authorities and protecting our lawful interests; and
6. subject to our legal obligations and your requests to opt-out, to provide you with promotional information about financial and investment products and services on an ongoing basis, by any means including telephone, email and other electronic messages (we may also share your personal information with our related bodies corporate and joint promotion partners for this purpose).
We may disclose your personal information as necessary to provide you with products or services, and to meet our regulatory obligations. The parties to whom we may disclose your personal information may include our agents, service providers who assist in banking, insurance, marketing, advertising authentication, document management, technology and data processing services; government bodies including courts and tribunals; your executor, administrator, trustee, guardian or attorney; your agents, such as financial or legal advisers.
We may also disclose such information as required or permitted by any law, for example in response to a subpoena or to the Australian Taxation Office (ATO), following a direction issued under taxation laws, or as required for reporting purposes to other regulators.
We are unlikely to disclose personal information offshore.
In the event that any part of our business or its assets is ever sold, acquired, merged, liquidated, reorganised or otherwise transferred, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained therein to a third party acquiring the assets. While any transaction of this sort is being considered, we may also make limited relevant personal information available to prospective purchasers and legal and financial advisors and other relevant parties on a confidential basis.
Specific investor disclosures
If you choose to invest in a scheme promoted by us, your personal information may be used to:
1. advise the ATO of your TFN. You are under no obligation to provide your TFN, and it is not an offence to decline to quote your TFN, however, if you choose not to provide us with your TFN, tax will be deducted from you by the ATO, at the highest marginal tax rate;
2. enter your name and address details on the publicly available register of the members of the scheme, which is available for inspection in accordance with the Corporations Act;
3. communicate with you about your investment;
4. make deposits of distributions to your nominated bank account; and
5. provide details to mortgage providers and your bank in accordance with your express authority.
Subject to having your consent (which may be withdrawn) we may use the personal information collected from you for the purpose of providing you with direct marketing material or updates, such as articles that we think may be of interest to you, however you may request not to receive such information and we will give effect to that request. Please allow two weeks for your request to be actioned.
Links to third party websites
Our website may contain links to other third party websites. You should not assume that any linked website is operated or controlled by us. We are not responsible for the privacy practices of such other sites. We encourage you to read the privacy policies of every website that collects personal information.
Collection of non-personal information
We may collect non-personal information about users of our website, including information on which areas of the website are most often accessed and how long visitors visit those areas, and other information such as browser type, operating system, to help us manage and improve the Website.
We may store information that we collect through cookies, log files, and/or third party site traffic software to create profiles of users generally.
“Cookies” are packets of information that enable our servers to identify and interact more effectively with users’ computers. We may utilise cookies which enable us to monitor such traffic patterns and to improve users’ future experiences of the website. A cookie does not identify the user personally but it does identify their computer. Users can set their browser to notify them when they receive a cookie and this will provide them with an opportunity to either accept or reject it in each instance. Rejecting cookies may have the effect of limiting access to or functionality of parts of our website.
Cookies used may be “session cookies”, which terminate once a user closes their browser. We also may use “persistent cookies” which is a small piece of text stored on a user’s computer for a defined period of time, after which the cookie is erased.
Like most standard website services we use log files. This includes internal protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track users’ movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personal information.
Holding personal information
Your personal information is generally held in a computer database, or on an Australian-only cloud hosting service. Information may also be held in your client files.
We will at all times take reasonable steps to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential. All computer-based information is protected through the use of access passwords on each computer, and through other security controls. Data is backed up each evening and stored securely off site.
In the event you cease to be a client of this organisation, any personal information we hold about you will be held securely for a period of up to seven years to comply with legislative and professional requirements. After that time the information will be destroyed. Please note that if you are an investor in a syndicate or scheme, your records will be maintained for a period of seven years after the termination of that syndicate or scheme.
You may choose to deal with us anonymously. However, if we cannot identify you, we may be unable to provide you with information about an account, or with financial products or services. This is because we are required to know or customers (under various laws), and to protect our customers’ privacy.
Accessing your personal information
You may request access to your personal information at any time by contacting us on our details below, or through our website. We will require you to provide evidence of your identity, prior to providing access in accordance with this policy. We will provide you with access to information by either providing you with copies of the information requested, allowing you to inspect the information requested or providing you with an accurate summary of the information held.
We will not provide you access to personal information which would reveal any confidential formulae or the detail of any in-house evaluative decision making process, but may instead provide you with the result of the formulae or process or an explanation of that result.
We may on some cases decline to provide access, such as when the provision of access would have an unreasonable impact on the privacy of others that the request for access is frivolous or vexatious or the provision of access is unlawful. In the event we refuse you access to your personal information, we will provide you with an explanation for that refusal.
Access and correction
We will try to ensure that, at all times, the personal information we hold about you is accurate and up to date. If you can provide us with evidence that any personal information we hold about you is inaccurate, incomplete or outdated and we agree that the information requires correcting, we will take all reasonable steps to correct it.
If we do not agree that your personal information requires correcting, we must, if you request, take reasonable steps to ensure that whenever your personal information is accessed or handled in the future, it is apparent that you are not satisfied as to the accuracy or completeness of the information.
How a privacy complaint may be made
We are committed to providing you with a fair and responsible system for handling complaints. If at any time you have any complaints in relation to privacy, please contact our Privacy Officer at the contact point referred to below. We will try to resolve any concerns you may have to your satisfaction within seven days, however, if you are unhappy with our response you may ask us to conduct an internal review, lodge a complaint with our external dispute resolution scheme, the Australian Financial Complaints Authority, or are entitled to contact the Office of the Australian Information Commissioner who may investigate your complaint further.
Our contact details
If you wish to contact us to ask a question, seek access or correction, make a complaint or request a copy of this policy in another form (which will be made free to you), you may contact the Privacy Officer at:
Mail: Australian Affordable Housing Securities Limited, PO Box 4222, ROBINA TOWN CENTRE QLD 4230
Phone: Freecall 1800 940 773
Additional information about privacy in Australia may be obtained by visiting the web site of the Office of the Australian Information Commissioner at www.oaic.gov.au
You may lodge a complaint at the Australian Financial Complaints Authority at:
Mail: GPO Box 3 MELBOURNE VIC 3001
Phone: 1800 931 678
Changes to this policy
We may update this policy from time to time. Any updates will be posted on our website, and we will publish the effective date when the policy is updated.
If you have bookmarked this policy (or our website) you will need to ensure that the bookmarked version has been updated so that you are aware of the most recent version of this policy.
Last update: 20 November 2018